Change Selection
01
Please choose a question
How do we help senior leaders focus on their real work as opposed to responding to high pressure
How do you get anything done when it is not in the interest of some people to be engaged?
How do you manage the disconnect between intentions at the top and what is actually delivered on the ground?
How do you move people’s focus from process to outcomes?
How do you use Sustainability & Transformation Plans and/or Devolution to really change the way we do things?
What moves a senior group from analysis to action on a tricky issue?
RESULTS (OUTCOMES) BASED
ACCOUNTABILITY (RBA OR OBA)
Mark Friedman
RBA is an approach that as well as considering efficiency and processes also
considers the results that a service achieves. It is a way to develop shared
responsibility.
According to RBA there are two different types of accountability:
Population Accountability: Accountability to the community by the community.
Performance Accountability: Accountability by managers to customers.
How RBA works
Ends to means
RBA considers the strategies that are needed and the things that
must be done to get what is wanted.
Turning the curve
This is the core feature of RBA. This is about breaking previous patterns of
behaviour. The first step is creating a baseline that shows the path from present
to future. It then asks places if they are going to get to the future they want if
they carry on following the same path. It shows how things will turn out if they
carry on as they currently are, and in this ways creates accountability for change
by turning the curve away from that base line.
Programme performance measures
(http://resultsaccountability.com)
Further Resources
Mark Friedman takes a short look at his approach on Results Based Accountability in the video below: