FRAMING/REFRAMING The process of altering language, metaphors and associations used to describe issues so as to change perceptions and response, without changing the facts. How an idea is framed effects how it is judged, understood and reacted to. The purpose of...
VITAL CONVERSATIONS – THE FAB APPROACH Alec Grimsley Grimsley says that we can learn how to handle difficult conversations better, not by learning new conversational techniques but by learning to engage with our conscious thinking. We need to use...
DIALOGUE Bill Isaacs Isaacs’ Dialogue Model is rooted in the belief that for true creativity to take place the organisation need to rethink the ways in which they communicate with themselves, through deliberately engaging in dialogue. Creating a Safe...
PUBLIC NARRATIVE Marshall Ganz Marshall Ganz developed Public Narrative as a way of bringing people together and motivating action through narrative. He recognised that stories are the natural way in which we make sense of the world. Public Narrative has...
ADAPTIVE LEADERSHIP Heifetz Heifetz argues that problems are a mixture of ‘technical’ challenges and ‘adaptive’ challenges. Technical Challenges are problems that are predictable. The solutions are within existing know how and expertise....
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