RESULTS (OUTCOMES) BASED ACCOUNTABILITY (RBA OR OBA) Mark Friedman RBA is an approach that as well as considering efficiency and processes also considers the results that a service achieves. It is a way to develop shared responsibility. According to RBA there are two...
CO-PRODUCTION – THE EGG MODEL Alakeson, Bunnin and Miller Co-production is used as a way of understanding how outcomes can’t be achieved without involving service users. Alakeson et al. explain that co- production should be a combination of...
ORGANISATIONAL DESIGN – THE STAR MODEL Jay Galbraith Galbraith explains that when designing or redesigning an organisation the underlying dynamics beneath structure need to be considered. The Star Model provides a framework to do this. The Star...
MULTIPLE CAUSE DIAGRAMS The Open University and Jake Chapman The Multiple Cause Diagram is a tool that creates a representation of a problem. It aims to uncover what’s real going on through showing connections between things. It does not make judgement,...
STAKEHOLDER ANALYSIS Peter Block Stakeholder analysis identifies those who have influence in a system. It provides a framework to help understand the needs that they have and how to respond to those needs. Trust and Agreement Stakeholder analysis...
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